Returns & Exchanges

At Simon Pearce, we take great pride in our handcrafted glassware and pottery; if you are not completely satisfied with your purchase, you may return or exchange your items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to return and print a prepaid shipping label.

2

Pack with Care

Carefully wrap the items in their original packaging and cushioning to ensure they are protected during transit, as we cannot accept returns for items damaged due to improper packing.

3

Ship the Package

Affix the prepaid label to your box and drop it off at any authorized UPS location, ensuring you keep a copy of the tracking information for your records.

4

Receive Refund or Credit

Once our artisans inspect the returned items, we will process your refund to the original payment method or issue a store credit within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing